Support Services

Phone 000 or your local police if you, or someone you know, is in immediate danger or risk and requires an urgent response.

If you require urgent assistance, please contact the appropriate organisation below.

Kids Helpline

Kids Helpline is a 24-hour, seven day a week counselling service for Australian young people aged between 5 and 25 years. Kids Helpline talk to more than 6,000 kids each week, about all sorts of problems. Young people can access Kids Helpline by calling 1800 551 800 or visiting their website

Child protection

If you are a victim of child abuse or know a child needing protection contact Child Protection Service in your area.

 VIC Child Protection Crisis Line
131 278 (24 hours)
 TAS Child Protection Advice & Referral Service 1800 000 123
 NSW  Child Protection Helpline 132 111 
 ACT Child Abuse Prevention Service 1300 556 729
 NT Child Protection Hotline
1800 700 250
 QLD Emergency Crisis 1800 177 135
 SA Child Abuse Report Line 131 478 
 WA Crisis Care Unit 08 9223 1111 or 1800 199 008

Lifeline

Lifeline offer a free 24-hour telephone counselling service. Anyone can call Lifeline at any time. As well as providing telephone counselling, Lifeline can provide you with information about other support services available in your area. You can contact them by either calling on 131 114 or visiting their website.

Grief counselling

If you have recently lost someone close to you and need someone outside of your support network to speak to, phone the Australian Centre for Grief and Bereavement counselling service. This service provides face-to-face counselling.

Australian Centre for Grief and Bereavement

Case Studies

Sexual assault support services

 VICSexual Assault Crisis Line (after hours) free call 1800 806 292 Gatehouse Centre, Royal Children’s Hospital on 03 9345 6391 (24 hours)
 TASSexual Assault Support Service Crisis Support Line 1800 697 877
 NSW Rape Crisis Centre 1800 424 017
 ACTRape Crisis Centre Crisis Line
02 6247 2525 (24 hours)
 NTSexual Assault Referral Centre, Darwin 08 8922 6472, Katherine 08 8973 8524, 
Tennant Creek 08 8962 4361, Alice Springs 08 8955 4500 or
0401 114 181 after hours)
1800RESPECT 1800 737 732
 QLDState-wide Sexual Assault Help Line 1800 010 120
 SAYarrow Place Sexual Assault Service 1800 817 421 or
08 8226 8787 (after hours)
 WASexual Assault & Referral Centre 1800 817 421

Domestic violence prevention services

 ALL STATES National Sexual Assault, Family & Domestic Violence Counselling Line 1800 737 732 (24 hours) 
 
 VICSafe steps Family Violence Response Centre 1800 015 188
 TASFamily Violence Counselling and Support Service
1800 608 122
 NSWDomestic Violence Line
1800 656 463 
 ACTDomestic Violence Crisis Service 02 6280 0900
(24 hours)
 NTDomestic violence helpline 1800 737 732
 QLDWomen’s Domestic Violence Telephone Service 1800 811 811   DV Connect Men’s Line
1800 600 636 
 SADomestic Violence Crisis Line 1800 800 098
 
Cyber safety

The Australian Communications and Media Authority’s Cybersmart website provides cyber safety information for young children, teens and parents. It also has an Online Helpline for young people who have had negative online experiences, such as cyber bullying.

esafety.gov.au

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